QUALITY ASSURANCEAt Toppan America, Quality is our #1 priority. We take pride in delivering a great product to our customers, and delivering it on time. ISO 9001:2000 certification is an achievement for which we are very proud. Moreover, you will find that "Quality First" is embedded into our all of our standard operating procedures.
There are two reasons that we have achieved such a high level of success: our people and our technology. Our personnel are highly skilled print professionals. More importantly, they are people that care. At every stage of every job, there is ownership and accountability. Toppan America believes in providing the customer with speed, accuracy and consistency. Whether we are printing a 2-page brochure or a case bound book, you will find that Quality is a way of life at Toppan. All of our departments - Sales, Production, Pre-press, Press, and Post-Press - share the same common goal. We want to achieve 100% Customer Satisfaction.
Today we accept that quality in a product is a given in everything we purchase. However, that is sometimes lost in the process, and we end up buying something less than standard. We at Toppan feel it should remain a highly distinct function and retain itself as a differentiation in our business.
As the Quality Assurance Manager, I am proud of the Quality through out Toppan, from start to finish.
Sincerely,
John Weston
Quality Assurance Manager